Last updated: July 2026
This Refund & Cancellation Policy applies to all subscription plans purchased on MonitorBizz, our multi-tenant ERP platform for Indian Small and Medium Enterprises. By subscribing to any paid plan, you acknowledge that you have read, understood, and agreed to the terms outlined below.
New businesses registering on MonitorBizz may be eligible for a free trial period, as specified at the time of sign-up. No payment is collected during the trial, and you may cancel at any time before the trial ends without any charge. If you do not cancel before the trial expires, your subscription will automatically convert to a paid plan based on your selected billing cycle.
You may cancel your subscription at any time from your account's billing dashboard, or by writing to us at contact@monitorbiz.com. Cancellation will take effect at the end of your current billing cycle, and you will continue to have access to your account, business data, and all subscribed modules (invoicing, inventory, vendor management, purchase orders, expense tracking, etc.) until that date.
Cancelling your subscription stops future billing but does not automatically delete your business data. See Section 7 for details on data retention.
As MonitorBizz provides continuous access to software services, subscription fees are generally non-refundable once a billing cycle has begun. However, we may consider refunds on a case-by-case basis under the following circumstances:
Refund requests must be submitted within 7 days of the charge in question by contacting our support team with your business name, registered email, and transaction details.
The following are not eligible for a refund:
If you upgrade your plan, the price difference will be prorated for the remainder of your current billing cycle. If you downgrade your plan, the change will take effect from the start of your next billing cycle, and no partial refund will be issued for the current cycle.
Upon cancellation, your business data (invoices, inventory records, vendor details, purchase orders, expense records, and reports) will remain accessible in read-only mode for a limited grace period, as communicated to you at the time of cancellation. After this grace period, MonitorBizz reserves the right to archive or permanently delete tenant data in accordance with our data retention practices. We recommend exporting any data you wish to retain before your access period ends.
You may permanently delete your business account and data at any time from the "Danger Zone" section of your Business Profile page. Deleting your account while a paid subscription is still active and unexpired is treated as voluntary early termination of that subscription.
If you voluntarily delete your account with time remaining on a paid subscription, that remaining period is forfeited and is non-refundable. This applies only when you initiate the deletion yourself — it does not apply if loss of access was caused by a failure on MonitorBizz's part, such as a service outage. You will be asked to confirm this understanding before the deletion is finalized.
After you confirm deletion, your account access is deactivated immediately, but the deletion is not instant: you have a 30-day grace period during which you can reactivate your account by logging back in or using the cancellation link sent to your email. After 30 days, your profile, team, and business records are permanently deleted or anonymized, except for financial and statutory records, which are retained in a restricted archive for the period required by law (see our Privacy Policy for details) before being purged.
If a recurring payment fails, we will attempt to notify you and retry the charge as per our standard billing process. Continued failure to renew payment may result in suspension or cancellation of your subscription and restricted access to your account until dues are cleared.
Approved refunds will be processed to the original method of payment within 7–10 business days. Processing times may vary depending on your bank or payment provider and are beyond MonitorBizz's control.
We may update this Refund & Cancellation Policy from time to time to reflect changes in our services or legal requirements. Any changes will be communicated via email or through the platform, and continued use of MonitorBizz after such changes constitutes acceptance of the updated policy.
For any questions regarding cancellations, refunds, or account deletion, please reach out to us at contact@monitorbiz.com. Our team will respond within 2–3 business days.